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Client Success Manager UK

7 days ago by Twitch

London, UK

Job Level: Intermediate

Contract: Full Time

Sector: Sales

About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .

About The Role

The Client Success Manager will support the London based sales team. They will be responsible for ensuring our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting. They will play an integral role in maximum revenue recognition and renewed business.

The ideal candidate will thrive in a start-up culture and look for new ways to create value for the business and team.

You Will

  • Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
  • Provide the highest level of customer service to clients
  • Enter IO into Order Management System
  • Verify accuracy of Internal IO and Client Insertion Order
  • Clarify any questions Ad Operations may have about the plan
  • Work with Ad Operations to troubleshoot live campaigns
  • Provide clients with weekly reporting and delivery analysis
  • Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
  • Work with Finance team on any new client approvals

You Have:

  • Client-facing media experience, ideally in management of digital advertising campaigns
  • Works well in a team oriented, high-energy environment with minimal supervision
  • Excellent written, presentation and oral communication skills in English
  • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
  • Excellent collaboration skills

Bonus Points

  • Passion for video gaming & Twitch
  • Salesforce and ad server familiarity

Perks

  • Private Medical Insurance
  • Dental, Vision & Life Insurance
  • Pension Plan
  • Maternity & Parental Leave
  • Paid Time Off & Holidays
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
  • Lunch Served Five Times a Week
  • Free Snacks & Beverages
Apply Now

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