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Gaming Expert - Penn Square Mall

9 days ago by Microsoft

Oklahoma City (Oklahoma), USA

Job Level: Junior

Contract: Full Time

Sector: Customer Service

What the Gaming Expert does

Our Gaming Experts are passionate gaming evangelists and Microsoft-brand ambassadors, who are the face of Microsoft. Through providing a level of gaming expertise and knowledge, our Gaming Experts help our customers to see what is possible with technology, ultimately empowering them to achieve more.

Working in our Microsoft Stores

When you work at a Microsoft store, you get the opportunity to showcase Microsoft devices and software to dynamic and diverse customers, students and education partners, small business owners and even enterprise employees. You’ll have the opportunity to help them through their technology journey creating loyal customers and fans for life! You’ll spend your days showing off the newest and best that Microsoft has to offer across the spectrum of devices and services, including virtual and mixed reality, where no day in-store will be static! You will be part of an energizing and supportive store team and something even greater…helping others to achieve more!

What you get in return from us

  • A fun work environment that is diverse, inclusive and welcoming of all
  • The ability to grow and explore great career opportunities across the Microsoft portfolio
  • Opportunities to get training and industry knowledge that will empower you to do your best work
  • Work and play with the latest and greatest technology
  • Year-round opportunities to give back and impact your local community
  • Competitive benefits including: healthcare, tuition reimbursement, fitness options and more


Key responsibilities in this role

  • Generate customer obsession within our community through your passion and knowledge of everything gaming related
  • Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations
  • Evangelize product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and love
  • Engaged with local gaming community’s preference in gaming options, style of play and in-store experience
  • Be able to pivot in a changing in-store environment, circumstances, and situations through customer engagements
  • Ability to thrive in a dynamic and fast paced retail environment
  • In partnership with the Community Development Specialist, develop relationships with local gaming communities, eSports teams, tournament organizers, gaming influencers and other key gaming partners that will lead to large scale events in store
  • Tenaciously pursues positive outcomes by using effective approaches to solve problems
  • Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally
  • Continuously maintain product knowledge to be the expert in everything gaming related for our internal and external customers by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culture
  • Possesses the ability to persuade positive gaming community relationships through organizing and hosting in-store gaming events
  • Foster relationships locally through unique events that drive brand awareness in our gaming community
  • Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives
  • Combines resources and joins efforts with teammates to achieve store and company goals


Our Requirements to work in this role

  • 1+ year’s retail sales or customer service experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Apply Now

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