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(Expired) General Manager, Customer Journey - Twitch Prime

4 months ago by Amazon

  Seattle (Washington), USA

Level: Senior

Contract: Full Time (Paid)

Sector: Operations

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Interested in running a team of 50 plus driven and passionate business leaders looking to make a mark in the gaming space? Interested in applying your skills to creating something new, special and emotional in gaming? With Twitch Prime you can put your stamp on what could be the worlds biggest game subscription program. The Twitch Prime team is looking for a Senior leader to own Customer Experience; including teams dedicated to Product and benefit development, Customer Experience and UX, Program leadership and Software Development. to drive customer awareness, acquisition and retention of Twitch Prime customers worldwide. You will provide thought leadership, career development, data driven customer insights and leverage proven product techniques to shape Twitch Prime and engage customers in the gaming and broader Amazon Prime benefits Prime benefits.

Amazon is all in on games, and Twitch Prime is one of a series of disruptive new initiatives that highlights our investment and dedication to the industry and its players. Twitch Prime, launched on September 30, 2016, is both the premium version of Twitch and includes a series of new benefit available to all Amazon Prime members geared at making Prime a no-brainer for gamers. We believe the evolution that began with arcade communities a quarter at a time, growing to the live streams and eSports of today, will continue to a future in which fans are creators, players are celebrities, and games are a global cultural touchstone that cuts across age, gender and nationality. Games have the power to connect communities at a massive scale, and this role will delve into these communities, linking these communities to Amazon’s broader ecosystem through content that is all about the gamers.

Primary responsibilities:

  • Provide overall vision and management to the Customer Experience team
  • Lead the development of retention and engagement product strategies and work with product managers, UX and developers to deliver results
  • Drive the development of benefits that are relevant to the varied gaming customer cohorts
  • Manage prioritization and trade-offs among customer experience, performance and operational support load
  • Manage the relationships across the many Prime teams to build relevant partnerships for our customer cohort
  • Build mechanisms to listen to customers and bring that insight to the broader organization
  • Gain a deep understanding of our customers through quantitative and qualitative analysis.


  • BA/BS or equivalent experience required
  • 7+ years product or project management experience with experience in Product, Marketing or Community
  • 5+ years of people management experience, with a track record of developing strong Product and people managers
  • 4+ years leading or working closely with tech organizations


  • MBA
  • Experience in the video game industry
  • Entrepreneurial experience or highly autonomous independent execution preferred
  • Strong analytical skills, with an inherent understanding of how to measure ROI on decisions and the ability to identify and solve ambiguous problems.
  • Experience translating customer needs into features, pricing models, and merchandising opportunities to deliver an unparalleled customer experience.
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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This job has expired and applications are now closed.