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Operation Manager

14 days ago by Checkmate Gaming

  Los Angeles (California), USA

Level: Intermediate

Contract: Full Time (Paid)

Sector: Operations

$60,000.00 – $80,000.00 (USD) per year

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We are an online Esports company looking for an operations manager. You will be a key Leader of the company working directly with the owners. You will deal with company strategy, development, organizational policies and daily operations.

Responsibilities:

  • Optimize and maintain an efficient operating procedure
  • Manage the customer support and daily operations to ensure complete customer satisfaction
  • Organize work schedules, hiring/training for new team members, as well as ongoing learning for the existing team
  • Analyze tournament and event reports and optimize the schedule based on statistics
  • On board new games to the platform
  • Stay up to date with the industry and competition
  • Oversee social media and live broadcasting
  • Monitor performance: Sign up, Deposits, Matches and tournament entries, Retention management, Players life cycle

Requirements:

  • Must have MANAGEMENT experience
  • Knowledge in the Esports gaming industry
  • Ability to work evenings, weekends or holidays. This is a start up company and a lifestyle, this is not a regular 9-5 job.
  • Familiar with twitch, twitter and other social media platforms
  • Video game enthusiast familiar with PS4, XB1 and PC
  • 3 years’ experience in a customer support environment, ideally within the online industry
  • Team management experience
  • Exemplary customer service skills
  • Attention to detail
  • Mature and professional
  • Excellent interpersonal communication written skills
  • Ability to communicate clearly and tactfully with team members to ensure service consistency
  • Ability to handle demanding customers with patience and politeness

DO NOT APPLY IF YOU DO NOT LIVE IN THE LOS ANGELES AREA

Must be located in Los Angeles this is not a remote job and we are not looking to relocate anyone for this position.

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