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Customer Service/Tech Support

10 days ago by Cooler Master USA

  Brea (California), USA

Level: Junior

Contract: Full Time (Paid)

Sectors: IT, Customer Service

$15.00 – $18.00 (USD) per hour

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Essential Job Duties

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.

Job Requirements

  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

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