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Technical Support Representative (Temp)

7 days ago by CORSAIR

  Fremont (California), USA

Level: Intermediate

Contract: Freelance (Paid)

Sector: Customer Service

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General Purpose:

  • The Technical Support Specialist (Temporary Position) is the first line of contact for customers experiencing issues with installation, configuration, and operation of Corsair products. They are, in many ways, the post-sale “face of Corsair” and must be passionate about helping our customers solve problems.
  • This is an email/web only position, no phones
  • We are open to flexible hours with a minimum of 20 hours/week
  • We would like to be able schedule the position for regular work on Saturdays/Sundays, in which case the agents will work from home

Position Summary, Responsibilities and Expectations:

  • The Technical Support Specialist (temporary position) will field queries via phone. mail. Queries will range in complexity from “how to” questions through involved debugging and forensic efforts when tracking down operational anomalies.
  • The ability to visualize problems remotely is key to being successful in this role along with excellent analytical and troubleshooting skills.

Essential Skills and Experience:

  • Provide exceptional customer service while responding to e-mail and online requests for technical support.
  • Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers in the installation of Corsair products.
  • Track and monitor all support cases to ensure timely resolution and follow-up.
  • Clearly identify, document, and find solutions for customer issues and product problems.
  • Escalate critical customer situations to the appropriate level of management and department.
  • Communicate technical issues and solutions to the engineers, QA, sales, and support teams.

This is a temporary position for three months, working for 25-30 hours a week including weekends.

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