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(Expired) Head of FIFA Competitive Gaming Operations

4 months ago by Electronic Arts

  Redwood City (California), USA

Level: Senior

Contract: Full Time (Paid)

Sector: Operations

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Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

Head of FIFA Competitive Gaming Operations

As the senior operational leader for FIFA Competitive Gaming, you will be a key member of the CGD FIFA Competitive Gaming (CG) Team and Central CGD operations team leading operational activities and projects focused on delivering the next evolution of the CGD’s strategy and leading the engagement process and partnership with the FIFA development team, central technologies teams and cross-functional partners.

You will also drive regular business reviews in partnership with the FIFA CG commissioner and VP of Operations, review performance metrics and lead activities to operationalize improvements.

As the operational leader for FIFA competitive gaming you will be responsible for

  • Partnering with FIFA CG Commissioner and CGD VP of Operations to operationalize key strategies
  • Leading activities to effectively partner with development teams, including but not limited to, processes related to: aligning on feature roadmaps, gathering resource and budget requirements, assessing the status of deliverables and validating delivery against defined milestones leveraging appropriate frameworks of respective teams
  • Creation of end to end event milestones and detailed execution plans for major initiatives (i.e., CG2.0)
  • Driving status updates across teams for defined initiatives
  • Performing project assessments at regular intervals
  • Improving processes to optimize how the FIFA CG team works with key internal and external partners as appropriate in support of major initiatives; defining appropriate engagement models in partnership with key cross-functional teams
  • Tracking KPIs and defining appropriate executional KPIs for major initiatives (i.e., CG 2.0)
  • Driving regular business reviews partnering with the FIFA CG Commissioner and VP of Operations.
  • Evaluating key metrics (operational and business), implementing action plans with FIFA CG leadership and tracking progress against.

As the Senior Operations Lead, your responsibilities include:

Major Initiative Related:

  • Drive operational execution planning across all phases of major initiatives defining project plans and deliverables, tracking deliverables, change requests, identifying risks and defining mitigation plans
  • Report status of major initiatives at regular intervals, escalate urgent issues in a timely manner
  • Partner with FIFA CG functional leads to deliver detailed execution plans and partner with leads to ensure all plans have critical failure points identified and related mitigation and contingency plans defined
  • Anticipate bottlenecks and risks, provide management escalation, partner with the Commissioner to prioritizes, identify trade-offs to de-risk while working to maintain project timelines and objectives
  • Hold the team accountable to milestones and deliverables
  • Solve problems, balance priorities, and find creative solutions that achieve results
  • Help the team focus on the critical few: filter issues based on a clear understanding of strategies and objectives; help the team break down complex problems

Partnership with Development Teams (FIFA, FUT and Central Tech teams)

  • Partner with development teams, FIFA CG and CGD Central Operations Director of Product Management to drive feature roadmap
  • Partner with the FIFA Esports Product Director in identifying right features on the CG roadmap
  • Closely working with the FIFA dev organization
  • Accountable for the health of the engagement between CGD, FIFA Dev team, Central tech teams and cross-functional teams
  • Share CGD product features and updates on product with the extended CG team
  • Partner with the analytics team to articulate the value of implementing product features and benefits (key performance identifiers) that are influenced after execution working with the Esports Product Director
  • Communicate feature and platform development plans with the broader CGD team
  • Understand changes in product specs and share updates with the extended CG team
  • Escalate risks and drive resolutions for dev features and FIFA CG operational issues as appropriate.


  • Share with and train the team on best practices, processes, and standards as needed
  • Provide program management / operational leadership for initiatives / projects
  • Work across the FIFA CG team to drive coordination of activities for major initiatives (CG2.0)

Business / Partnerships

  • Drive business reviews in partnership with FIFA CG Commissioner; evaluate key metrics and identify action plans
  • Build business partnerships with cross functional teams and external partners as appropriate in support of major initiatives; proactively sharing updates and status as appropriate
  • Drive objective setting process reviewing key metrics regularly and assessing performance to targets

Key experiences / capabilities

  • 10-15+ years experience in mid-level to senior operations roles
  • Strong understanding of game development process – Console/PC
  • In-depth knowledge of program management and business operations
  • Strong business acumen; experience evaluating performance metrics and implementing action plans
  • Can lead large cross-functional strategic initiatives autonomously
  • Capability to communicate with business partners at the Exec level
  • Proven ability to influence across teams to deliver results collaboratively
  • Excellent presentation skills

Key attributes:

  • Effective Communicator
  • Strong influence Skills / High EQ
  • Organizational Ability
  • Able to navigate complex regional and global relationships
  • Adaptability
  • Problem Solving
  • eSports experience a plus, not required

This role may be located in Redwood City, CA or Vancouver, B.C.

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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This job has expired and applications are now closed.