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(Expired) General Manager

4 months ago by Esports Arena

  Spokane (Washington), USA

Level: Senior

Contract: Full Time (Paid)

Sectors: Operations, Customer Service

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At Esports Arena, North America's first dedicated esports facility, which began in 2015, is collaborating with Walmart to bring esports competitions and events to the communities across the country. Similar to Esports Arena's main locations in Orange County and Oakland, our Walmart locations will have daily weekday league nights. Open play hours will exist daily for the community to train together, try out a new gaming product or game, practice for an upcoming match, or play games casually. Whether it is a players first time competing, or an experienced pro coming to feel out the competition, their first experience will begin with Esports Arena Staff.

Responsibilities:

The Store Manager supervises and participates in the day-to-day operations of the Store ensuring that the gamers and league participants, both internal and external, has the best gaming and league experience. This is done through consistent exceptional gaming experience, development of the staff members and leadership team, maintaining of instore visual standards as well as compliance with established policies and procedures all while maintaining and surpassing sales goals.

  • Supports Esports Arena with creating an environment for gamers and league participants of ALL AGES.
  • Serves as Leader on Duty to coach and motivate staff while upholding a culture that builds exceptional positive relationships with all guests.
  • Supports and participates in initiatives that give back to the Esports Arena community to promote the brand
  • Works in collaboration with internal and external Esports Arena Team to leverage synergy opportunities across functions and businesses.
  • Considers impact of actions on individual, team and the organization.
  • Drives the recruitment, retention and development of a diverse range of talented people.
  • Strengthens others through consistent coaching and feedback while driving productivity and moral of the team.
  • Supports an environment that encourages creative thinking
  • Holds self and others accountable to high performance standards while providing guests with memorable gaming and league experiences.
  • Develops strategy and helps to translate into specific priorities, objectives and action plans
  • Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)
  • Manages time, projects, processes and resources to produce desired outcomes

Preferred Qualifications:

  • Three to Five years experience minimum in specialty retail in management role.
  • Ability to communicate effectively with all levels, even under pressure
  • Demonstrated ability to develop and lead a team that drives results in sales and customer service
  • Ability to meet and exceed sales goals through past and current roles
  • Proven ability to create a positive work environment and develop a team
  • Ability to listen to feedback and take constructive action
  • Job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder
  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

Preferred Education

  • College Degree or equivalent

PLEASE INCLUDE A RESUME AND COVER LETTER TO BE CONSIDERED.

(Candidates will not be considered if they do not submit both)

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This job has expired and applications are now closed.