FACEIT Logo

Customer Service Representative

11 days ago by FACEIT

  London, UK

Level: Junior

Contract: Full Time (Paid)

Sector: Customer Service

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FACEIT is a global gaming and eSports business that allows players to easily play in tournaments and leagues for virtual and real-world prizes through automated tournament management and matchmaking technology. With over 13,000,000 users and continuous exponential growth, we now host over 2,000 tournaments and 15,000,000 game sessions per month. We also host a number of real-life events and competitions all over the world!

As a Customer Service Representative you are the voice of the company and also the first point of contact for our player community. You will use our ticket system to answer a wide range of customer inquiries relating to our platform, and encourage loyalty by providing our players with an unrivaled service

Responsibilities:

  • Get to know our platform inside out so you can answer any questions from our player community
  • Work closely with other departments e.g. give feedback to our development team and report bugs to colleagues

Requirements

Required Skills & Experience:

  • At least one year in a customer service environment
  • Excellent communication skills
  • You are open, friendly and a genuine team player
  • Ability to retain an overview even when there you have a high level of inbound enquiries

Desirable:

  • Experience with Zendesk
  • Knowledge of languages other than English is an advantage
  • Ideally you are a gamer yourself and are passionate about the games on our platform

Benefits

  • Lunch provided daily;
  • Kitchen stocked with refreshments, cereals, bread, spreads (coffee machines everywhere – our founding team is Italian after all!);
  • Pension plan
  • Career development plan
  • Flexible working environment
  • Monthly drinks and dinner in the office;
  • Monthly massages;
  • Quarterly team outings;
  • 5 a side twice monthly;

Your professional growth is important to us.

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