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(Expired) Sales Operations Representative, HyperX Peripherals

2 months ago by Kingston Technology

Fountain Valley (California), United States

Job Level: Intermediate

Contract: Full Time (Paid)

Sector: Sales

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This Sales Operations Representative position will require one to work in a team environment providing sales support to the Account Manager for national retail/etail customers. Under general supervision, this position will be required to do the following and more: Efficiently communicate via daily calls/email with internal teams and customers; manage daily PO processing; maintain and evaluate customer inventory reports; evaluate and investigate shipping discrepancies; review and administer RMAs; provide new product SKU set ups and perform other related work as required.

Essential Functions:

  • Answer incoming calls and email from customers in a timely and professional manner.
  • Responsible to process purchase orders, release back orders, evaluate and process shipping discrepancies, provide delivery status to customers, review and administer RMA’s, administer price change notifications.
  • Build and maintain strong relationships with key customer and internal organization contacts.
  • Coordinate with Account Managers and Business Unit teams to ensure customer inventory levels will meet current market demand trends, seasonal promotion calendars, and market conditions.
  • Initiate improvements and ensure customer accounts are operating efficiently while working with the Account Manager and Production Departments.
  • Act as liaison between customers and internal departments in planning, coordinating and managing customer programs along with the Account Manager.

QUALIFICATIONS GUIDELINES

Required/Desirable:

  • Bachelor’s Degree preferred.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent analytical skills with strong attention to details, excellent organization and problem solving skills.
  • Sales support or operations experience with major retail and etailers such as Amazon a plus.
  • Familiarity with eSports, consumer audio and gaming industry
  • Understanding of basic sales principles, concepts, methods and practices
  • Understanding of shipping and inventory management
  • Team player, self-motivated and self-starter with the ability to work under minimal supervision.
  • Must have the ability to successfully manage and prioritize multiple responsibilities and deadlines.
  • Ability to learn quickly and adapt in a fast paced working environment.
  • Strong Proficiency in Microsoft Excel, Word, PowerPoint and Project; JD Edwards experience is helpful

Desirable:

Experience working with Amazon’s Vendor Central

Kingston Quality

Kingston takes pride in its proactive role in verifying the quality and reliability of the components used in Kingston products. Kingston memory is designed and built with components that are purchased from qualified suppliers that meet Kingston's high quality standards. Kingston has been ISO 9001 certified since 1994. Kingston has not only obtained this high standard certification, but it has maintained and improved its process to adapt to the demanding memory industry.

Why Join Kingston?

  • Work with the latest technology and devices.
  • Business casual work environment.
  • Free membership to our onsite fitness center and fitness classes.
  • Access to our HyperX Gaming Room.
  • We are a company that believes investing in employees is essential to our success.
  • Quarterly Discretionary Bonus based on your performance and company profitability.
  • Regarded as "One of the Best Companies to Work for in America" by Fortune Magazine.
  • Forbes Magazine lists Kingston as #54 on its list of "The 500 Largest Private Companies in the U.S."
  • See what employees are saying about us at #KingstonTeam

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This job has expired and applications are now closed.