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(Expired) Assistant Store Manager - London Flagship

4 months ago by Microsoft

  London, UK

Level: Intermediate

Contract: Full Time (Paid)

Sectors: Customer Service, Operations

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Microsoft Store is central to Microsoft’s mission to empower every person on the planet to achieve more. The flagship Microsoft Store in London will be the first of its kind in the UK and will deliver the world-class retail experience our customers know and love. From hands on experiences with innovative technology to unique programmes, this will be the best place for the London community and visitors to experience all that’s possible with Microsoft.

Role Summary

The Assistant Store Manager (ASM) will coach employees on performance expectations and invest in the overall growth of individual team members. The ASM provides leadership to their team through driving results while providing world-class customer service and experiences for our consumer, small business and community customers, ultimately empowering them to achieve more with technology.

Come as you are

Microsoft Store is the public face of Microsoft and, as a Microsoft Retail Store employee, you have the unique opportunity to impact our company's mission every single day. At the flagship Microsoft Store in London, we will create and cultivate meaningful connections one customer at a time. From empowering small businesses and entrepreneurs to succeed and grow to fostering creativity and collaboration for students, teachers and parents through free STEM and digital skills experiences, or, engaging and building communities with gaming and esports fans. If you want to develop lifelong skills and take pride in world-class customer service, a career at the flagship Microsoft Store in London could be the place for you!

We provide:

  • A work environment that is diverse, inclusive, and welcoming of all
  • Training that will make you feel empowered to do your best work even if you aren’t a tech expert
  • Career opportunities for all our employees
  • Fantastic, comprehensive and competitive benefits for full-time and part-time employees
  • Gratitude & recognition for our awesome employees
  • Belief that at Microsoft #WeWinAsATeam


Customer Obsession

  • Drive a culture that consistently puts our customers first, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams
  • Partner with the Store Manager to align on store priorities and communication to ensure a seamless employee and customer experience
  • Motivate the team to effectively and passionately deliver exciting in-store experiences showcasing the latest in products and solutions


  • Effectively respond to changing in-store environment, circumstances, and situations through customer engagements
  • Consistently model Microsoft Values [EN2] that contribute to a positive working environment
  • Show intuitiveness to thrive in a dynamic and fast paced retail environment
  • Effectively prioritise and complete multiple tasks, demonstrating strong time management skills

Drive for Results

  • Tenaciously pursues positive outcomes by using effective approaches to solve problems
  • Drive a strong culture of operational compliance by providing supervision and accountability across the team
  • Take responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally
  • Understand company goals and direction and ability to communicate and motivate team
  • Responsible for implementing sales business strategies and department specific plans at the direction of the company priorities

Influencing for Impact

  • Communicate positively to motivate and inspire teammates and sustain a positive work environment that upholds the Microsoft retail culture and values
  • Engage and develop a workforce of talent through consistent coaching and constructive feedforward
  • Possess the ability to persuade positive business outcomes through in-store interactions with customers and associates
  • Responsible for building sales schedules and managing workforce in real-time throughout the week where course-correction is needed
  • Drive and influence business Leads acquisitions, implementing Long Term Value sales strategies


  • Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers’ lives
  • Combines resources and unites efforts with peers to achieve store and company goals
  • Establishes trust amongst the team on a daily basis through communication, positive accountability and praise
  • Has an understanding of multiple areas of the business outside of core area of responsibilities


Required Qualifications

Retail store management experience or People Management Experience

Preferred Qualifications

  • Coaching or management of individuals in a metrics-driven consultative sales environment
  • Previous experience managing or training in retail technology/electronics industry
  • Microsoft certifications OR experience/education in technology/IT

College degree preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.


Benefits and Perks

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away

Apply Now

This job has expired and applications are now closed.