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(Expired) Customer Service Specialist

3 months ago by NZXT

  Industry (California), USA

Level: Junior

Contract: Full Time (Paid)

Sector: Customer Service

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As an NZXT Customer Service Specialist, you’ll have the opportunity to make a difference in the lives of our fellow PC gamers and represent NZXT as a brand. We are looking for a talented Customer Service Specialist who has a passion for computers and technology to join our team. You will provide great customer service by using excellent in-depth knowledge of company products as well as by communicating effectively with team members within the customer service department. Here, you’ll join us on a mission to deliver the best customer service in the PC industry.

YOU WILL:

  • Respond to and resolve customer inquiries and issues by identifying the topic and type of assistance the end-user needs
  • Deliver outstanding service and support to end-users using multiple CRM platforms (chat, tickets, calls)
  • Diagnose and resolve technical hardware and software issues by evaluating and analyzing the symptoms
  • Meet the performance goals established for the position in the areas of: efficiency, quality, and customer satisfaction
  • Be the first to evaluate latest beta features
  • Have the ability to methodically test for usability and performance issues

YOU HAVE:

  • A strong passion for PC gaming and hardware
  • 1 – 2 years of Customer Service Experience
  • Exceptional communication skills, both written and verbal
  • The ability to work under pressure in a fast-paced environment
  • Strong problem solving and troubleshooting skills
  • Unwavering patience and empathy for helping solve customer issues
  • Attention to detail and thoroughness

Preferred Qualities:

  • Bilingual language skills (Strongly Preferred)

WHO WE ARE:

We are gamers, builders, and PC enthusiasts on a mission to help realize the PC as the best possible gaming platform. Our company is staffed with creative, motivated people who truly love what we do and we are dedicated to making it easy, fun, and rewarding to build the gaming PC of your dreams. NZXT’s company values are:

  • Pursue Passion - We are a company of gamers creating the best products for gamers. Revel in that.
  • Foster Community - Work among friends. Listen to and support our users. Both ensure our continued success.
  • Demonstrate Courage - Go beyond what's expected. Do not compromise or fear making mistakes.
  • Be Humble - Confidence is vital, but there's always more to know and achieve.
  • Accept Responsibility - What we think, say, and do must be in complete alignment. Own victory and defeat.
  • Look Further - Great ideas come from anywhere, not just our industry. Expand where you seek inspiration

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This job has expired and applications are now closed.