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(Closed) Community Manager

27 days ago by PUBG Corporation

  Santa Monica (California), USA

Level: Senior

Contract: Full Time (Paid)

Sector: Community Management

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The Santa Monica office is seeking a full-time Lead Community Manager who will oversee player communication, player engagement, and advocacy. This person will be a key player in the Community Team, taking charge of community projects and communication efforts.

Responsibilities

  • Communicate and collaborate with regional community leads, development teams, and publishing teams in the PUBG Santa Monica, Seoul, and Amsterdam offices to develop and execute communication plans that align with PUBG’s global strategy
  • Set the global direction for PUBG community teams to ensure a consistent brand approach while allowing for regional teams to tailor the approach to appeal to their local market
  • Create strategies to increase the quality of PUBG fan communication and develop tactics for regional teams to grow local regional communities
  • Create and manage community publishing (communication and content on owned media and social media) with a high level of quality and timeliness
  • Serve as the voice of the player internally at PUBG - develop meaningful community sentiment reports that give insight into the player experience and helps prioritize solutions to topics causing negative sentiment
  • Generate meaningful/constructive reports on community sentiment and provide feedback to the community through collaboration with development teams and other publishing teams
  • Develop global community events to increase fan interaction and strengthen the relationship with players
  • Collaborate with partners (fan-sites, influencers, and other relevant parties) to promote our communication efforts
  • Other responsibilities, as assigned

Requirements

  • Enthusiastic PUBG player
  • A minimum of 10 years of experience in video game community management, esports industry, or other relevant entertainment fields
  • A passionate gamer who has a strong understanding of and experience in shooters and esports
  • Strong understanding of current game/entertainment community and social media trends
  • Exceptional writing skills and practical experience in writing/editing of articles/posts
  • Excellent oral communication skills
  • Excellent interpersonal skills to interact with internal and external partners
  • Good analytical and reporting skills, being detail-oriented
  • Great project management skills and expertise to handle multiple projects at the same time
  • Self-motivated and able to develop new initiatives as well as manage multiple tasks with little supervision
  • Able to travel as required both globally and domestically
  • Proficiency with Microsoft Office and Google Office services

Pluses

  • Fluency in Korean
  • Experience managing social media teams
  • Knowledge of and/or network with current game community/influencers

(HITMARKER NOTE: You'd be doing us a real solid if you let PUBG Corp know you found their description on our site!)

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This job has been closed. Either the position has been filled or it is no longer active.