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(Expired) Player Support Manager (EU)

8 months ago by Riot Games

Dublin, Ireland

Job Level: Intermediate

Contract: Full Time (Paid)

Sector: Operations

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Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title League of Legends to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the League of Legends experience.

We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.

That's where you come in.

As a Player Support Manager (EU), you’ll lead an elite team of Player Support experts to solve problems for players across Europe. In addition to mentoring and inspiring a motivated group to raise both the quality and efficiency of the Player Support team’s efforts, you’ll devise creative ways of tailoring the support to individual European countries to better serve the players in each one, because you understand—in detail—the needs and performance of regional-level support.

As a Dublin Rioter, you’ll join a team of internationally and culturally diverse professionals that share our prioritization of player experience, rejection of convention and maniacal passion for gaming. With teams in Player Support, Community, Publishing and Marketing, Riot Games Dublin is dedicated to creating unique player experiences that show European players they aren’t lost in translation.

You are:

  • Experienced: you bring a legacy of building and leading winning teams, mentoring individuals towards high performance and creating impactful results; you cultivate a fun and compelling working environment across a host of disciplines
  • A mentor: you appreciate the difference between management and leadership and adapt communications to motivate a diverse, real-life champion pool; you inspire exceptional performance from others without the need for carrots or sticks (Mmm … carrot sticks), and aren’t afraid to teleport in and gank bot if a teammate needs an assist
  • A servant leader: you deliver targeted, meaningful feedback on both the efficiency and quality of team output, and can simultaneously tackle support tickets and personal initiatives to elevate support quality across regions; you inspire confidence by working alongside teammates to ensure impactful performance, solid team chemistry, and career growth
  • Collaborative: you understand that you’re a part of the team you lead and work with fellow Rioters to level up the support operation collaboratively; you're at ease working with Rioters across multiple disciplines, ranging from Publishing and Localization, to Esports and Community as an ambassador for EU Player Support; fluency in multiple European languages a significant bonus
  • A gamer: you’re a lifelong online gamer with a particular affinity for League of Legends, so you intuitively understand the wants and needs of LoL players; you’re passionate about providing a glowing, memorable experience for every single player with whom Player Support interacts

You will:

  • Provide career guidance, mentorship and support to coordinators in both daily operational work and special projects; review performance and progress on projects while recognizing team members’ excellent work
  • Champion Riot’s mentorship-focused managerial approach by providing clear guidance for coordinators while empowering them to make decisions and pounce on a problem with the ferocity of Nidalee when decisive action is required
  • Interact with a broad range of teams at Riot including QA, Localization, People Operations, Esports, Community, Fraud, Quality, and NOC, and give and receive constructive feedback across involved teams, even outside your group
  • Contribute to team health by filling in the gaps whenever needed, teaching others the skills you’re proud of, and actively participating in open and honest feedback.

Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.

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This job has expired and applications are now closed.