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Phone Support Associate

11 days ago by Scuf Gaming

Suwanee (Georgia), United States

Job Level: Junior

Contract: Full Time (Paid)

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Scuf Gaming is looking for individuals to join a dynamic team within a fast-growing Gaming Technology Company located in Johns Creek/Suwanee. We are looking for reliable, trustworthy, technical, customer-focused, and self-motivated Customer Service Representatives to handle inbound and outbound customer calls. They must possess a professional attitude, be results-oriented, and demonstrate excellent technical and communication skills.

The ideal candidate will understand the application of customer issues/problems and provide solutions to meet customer satisfaction. He/she will also be required to send/receive e-mail tickets and handle inbound/outbound calls. Gaming experience very beneficial!

Customer Service Representative – Phone Support Team

Requirements:

  • Associate Degree preferred
  • 1 to 3 years applicable customer service experience
  • Experience interacting with customers phone
  • Demonstrated ability to effectively communicate internally and externally
  • Strong interpersonal skills and problem-solving capabilities
  • Successful candidates will demonstrate a forward-thinking and highly responsive approach to customer service
  • Proficiency in Microsoft software programs
  • Able to effectively operate on computers especially through Word and Excel as well as email
  • Zendesk experience a plus!
  • Typing test minimum score of 40 WPM
  • Must be able to pass background check and drug screening!
  • Must have reliable transportation
  • Must be available to work 4 days a week, 10 hours a day. Phone Support Operates Monday – Friday, 9 AM to 9 PM Eastern

If this sounds like a good fit for you, please write a brief cover letter letting us know why this job description has your name written all over it.

Scuf Gaming offers competitive wages and benefits, including a relaxed and casual work environment. Scuf Gaming is an Equal Opportunity Employer and a Drug-Free Workplace who also participates in E-Verify.

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