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(Expired) Manager, Consumer Insights

2 months ago by Skillz

  San Francisco (California), USA

Level: Senior

Contract: Full Time (Paid)

Sector: Research

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Skillz is driving the future of entertainment by accelerating the convergence of sports, video games and media for an exploding mobile-first audience worldwide. The company’s platform empowers mobile game developers and players with democratized access to fun, fair and skill-based competition for real prizes, shifting the paradigm to make eSports accessible to anyone, anywhere with a mobile device.

Skillz helps developers build multi-million dollar game franchises by turning content into competitive social gaming properties for the world’s 2.6 billion gamers. The company has already worked with 13,000 game developers, leveraging its patented technology to host over 800 million tournaments for 18 million players worldwide.

This year, Skillz was recognized as one of Fast Company’s Most Innovative Companies and CNBC Disruptor 50 (for the second time). In 2018, Skillz was listed as one of Forbes’ Next Billion-Dollar Startups and Entrepreneur Magazine’s 100 Brilliant Companies. In 2017, Inc. Magazine ranked Skillz the No. 1 fastest-growing private company in America.

The company is backed by leading venture capitalists, media companies, and professional sports luminaries, ranging from Liberty Global, Accomplice, Wildcat Capital, Telstra Ventures, and a founder of Great Hill Partners to the owners of the New England Patriots, Milwaukee Bucks, New York Mets, and Sacramento Kings.

Our Culture:

We are true believers in electronic sports, so don’t be surprised if you see us playing mobile games at our desks or in the kitchen. At Skillz, this type of behavior is encouraged! You can also catch us at our weekly game nights playing anything from Super Mario Kart to Codenames over dinner, while discussing new technologies or brainstorming ideas to improve our business.

Not a “gamer”? Don’t worry about it. Every Skillzian brings a unique perspective to the team, and we bond over plenty of activities that don’t involve games. We’re working to build a truly groundbreaking company, and we want top-notch people to join us in that mission. As the creators and leaders of a new marketplace, we work with a “do whatever it takes” mentality, and frankly, we get the job done!

Our team is comprised of passionate, intelligent and creative individuals who consistently seek out new challenges and knowledge. We embrace out-of-the-box strategies to propel our business forward, and foster a culture where every person’s voice is heard. Our team comes from diverse backgrounds, and our leaders have a strong history of funding and building successful enterprises. If you're up for the challenge, we’d love to meet you.

Job Overview:

With our rapidly expanding playerbase, Skillz is looking to build out our first dedicated Consumer Insights team. This role will be the head of the team, an accomplished leader looking to expand the function over time. If you have a passion for telling consumer stories, conducting user surveys, running experience testing, and just generally digging into what makes for a happy consumer, come help us achieve our mission of eSports for Everyone!

What You Will Do:

  • Develop and execute against a vision for the future of Consumer Insights at Skillz
  • Work closely with the Product Development and Analytics/UA teams to provide valuable user data, fueling both feature and ad development
  • Measure user experience, satisfaction, and NPS throughout the player lifecycle to identify opportunity and risk for the larger organization
  • Translate business questions into actionable testing with measurable, replicable results
  • Work alongside the larger Customer Advocacy team as a proponent for player needs and wants

Your Skillz:

  • 5+ years experience in a Consumer Insights function
  • Previous experience building and managing small teams
  • Proven thought leader with a strong knowledge of surveying, testing, and profiling best practices
  • Excellent communication skills, both written and verbal
  • Ability to provide clear direction, set measurable goals, and give insight on industry trends
  • Minimum of a Bachelor's degree or equivalent, ideally with emphasis on Consumer Behavior or similar focus
  • Familiarity with and history in gaming and eSports industries a plus

Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

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This job has expired and applications are now closed.