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(Expired) Head of Business Operations - CLG

3 months ago by The Madison Square Garden Company

  Culver City (California), USA

Level: Intermediate

Contract: Full Time (Paid)

Sector: Operations

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The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment experiences. The company presents or hosts a broad array of premier events in its diverse collection of iconic venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; the Forum in Inglewood, CA; and The Chicago Theatre. Other MSG properties include legendary sports franchises: the New York Knicks (NBA) and the New York Rangers (NHL); two development league teams – the Westchester Knicks (NBAGL) and the Hartford Wolf Pack (AHL); and esports teams through Counter Logic Gaming, a leading North American esports organization, and Knicks Gaming, MSG’s NBA 2K League franchise. In addition, the Company features the popular original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces New England’s preeminent Boston Calling Music Festival. Also under the MSG umbrella is TAO Group, a world-class hospitality group with globally-recognized entertainment dining and nightlife brands: Tao, Marquee, Lavo, Avenue, Beauty & Essex and Vandal.

Role Summary

The Head of Business Operations will oversee all business operations for Counter Logic Gaming (CLG). The Head of Business Operations will have day-to-day responsibility for the team’s P&L, business strategy and operations, and coordination with MSG Marketing and Sponsorship. This role will also be responsible for developing and executing the strategy for maximizing business performance, launching new business initiatives and driving fan engagement. S/he will also manage relationships with all major publishers and leagues across the esports industry.

Specific Functions/Activities Summary

  • P&L Ownership
    • Manage daily business operations, with the primary goals of growing team profitability and fan engagement
    • Coordinate closely with MSG Marketing, Sponsorship, Finance, Legal and People Practices to maximize business collaboration and growth
    • Work closely with MSG Head of Sports on annual strategy setting and budgeting, monthly reporting, and ad hoc business requests.
  • Streaming
    • Oversee streaming strategy for players, staff and influencers
    • Negotiate new streaming deals, domestically and internationally
    • Manage streaming team on monthly basis to meet contract and revenue goals
  • Merchandise
    • Develop a merchandise strategy, including which products to sell, pricing and approach for selling them
    • Manage the relationship(s) with CLG’s merchandise vendor(s)
    • Work with marketing to develop merchandise lines tied to esports calendar / team seasons
    • Work with business to set merchandise goals and revenue targets
  • League Revenues
    • Maintain relationships with leagues and negotiate agreements
    • Evaluate new league opportunities and analyze the short- and long-term viability of participating in those leagues
    • Develop and nurture a compelling brand that resonates with esports fans globally, leveraging social and digital media content to communicate with fans
  • Sponsorship
    • Support MSG Marketing Partnerships team on new partnership opportunities
    • Assist with negotiations for new and existing partnerships
    • With MSG team, manage partner activation and ensure team is tracking towards KPIs and revenue goals
  • New Revenue Initiatives
    • Develop strategies and tactics for launching new revenue streams
    • Present strategies and tactics to MSG executives for approval
    • Execute on new revenue streams and deliver against revenue goals
    • Track new initiative’s progress and report results to MSG executives


  • 7+ years’ experience with at least 3-5 years’ experience in a senior leadership role in a corporate environment
  • Experience managing a P&L and operating a business
  • Strong executive presence and proven leadership skills
  • Excellent interpersonal, written and oral communication skills with the ability to negotiate and influence, while exercising sensitivity to the audience
  • Ability to understand and successfully take charge of difficult organizational problems and to formulate/drive appropriate solutions
  • Strategic thinking skills coupled with strong tactical execution
  • Creative thinker with strong conceptualization and ideation skills
  • Experience in Sports or Esports Industry
  • Experience with budgeting processes


Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

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This job has expired and applications are now closed.