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(Expired) Client Success Manager ANZ

1 month ago by Twitch

  Sydney, Australia

Level: Senior

Contract: Full Time (Paid)

Sector: Sales

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About the Position

The Client Success Manager will person will support the ANZ Sales Team. They will be responsible for ensuring our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting. They will play an integral role in maximum revenue recognition and renewed business.

The ideal candidate will thrive in a start-up culture and look for new ways to create value for the business and team.

Responsibilities

  • Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
  • Provide highest level of customer service to clients
  • Enter IO into Order Management System
  • Verify accuracy of Internal IO and Client Insertion Order
  • Clarify any questions Ad Operations may have about the plan
  • Work with Ad Operations to troubleshoot live campaigns
  • Provide clients with weekly reporting and delivery analysis
  • Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
  • Work with Finance team on any new client approvals

Requirements

  • 5+ years in digital media experience, ideally in management of digital advertising campaigns
  • Works well in a team oriented, high-energy environment with minimal supervision
  • Excellent written, presentation and oral communication skills in English
  • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
  • Excellent collaboration skills

Bonus Points

  • Passion for video gaming & twitch
  • Salesforce and ad server familiarity

Perks

  • Medical Insurance
  • Health Screenings
  • Life Insurance
  • Maternity & Parental Leave
  • Paid Time Off

Apply Now

This job has been closed. Either the position has been filled or it is no longer active.