Twitch Logo

(Expired) Global Service Operations Engineer

3 months ago by Twitch

  Salt Lake City (Utah), USA

Level: Intermediate

Contract: Full Time (Paid)

Sector: Engineering

Apply Now

You will be part of the team at Twitch focused on the performance and stability of our network and video systems. This team owns the beating heart of Twitch’s Video Platform Live Operations and is staffed 24/7, 365 days a year. You will work closely with every aspect of the Twitch video platform to provide this stability. You will be a first responder to anything that might impact the network or video systems, enabling the best possible experience for Twitch users.

This will include regular maintenance, troubleshooting, and reliability improvements. Utilizing monitoring to remain aware of issues that require your attention, and proactively solving problems. You will have the opportunity to drive operational best practices within Twitch. Your actions will keep the heart and soul of Twitch smoothly humming around the clock, delivering video to our tens of millions of users.


  • Troubleshoot network and video operations issues
  • Manage and coordinate incident response
  • Create and maintain documentation around process and workflow
  • Monitor graph analytics to identify potential problem areas
  • Influence and drive adoption of operational best practices
  • Manage and operate systems across different technology stacks
  • Perform daily, routine, and complex system administration/maintenance, escalating when appropriate
  • Ensure continued smooth operations of the global network infrastructure
  • Participate in a 24/7/365 shift work and on-call rotation


  • Bachelor’s Degree or 3+ years experience as a Network or Systems Engineer
  • Excellent verbal and written communication skills
  • Strong analytical and problem solving skills
  • Willingness to participate in a 24/7/365 shift work and on-call rotation including some graveyard shifts

Bonus Points

  • Experience with Puppet, Nagios, ElasticSearch, Grafana, StackStorm
  • You can speak intelligently about BGP, MPLS-TE, OSPF, and Fiber Optics
  • Exposure to AWS services
  • Experience with Time Series Databases and analytics
  • Experience with GoLang


  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)


Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

This job has expired and applications are now closed.