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Senior Program Manager

29 days ago by Twitch

  San Francisco (California), USA

Level: Senior

Contract: Full Time (Paid)

Sector: Project Management

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About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position

Twitch is seeking an experienced Senior Program Manager to design, improve and lead the execution of the Alliances Team’s key business processes to maximize efficiency. The Alliances team is Twitch central organization, focused on growing Twitch via partnerships with game publishers, developers, channel partners and more. As the team is growing fast and increasing its scope, we need to scale our programs and processes and focus on operational excellence.

The Senior Program Manager will be responsible for assessing our current processes and building the right scalable Rhythm of Business to maximize the team’s efficiency as well as leadership’s visibility and decision making. Example of projects will include coordinating business critical initiatives, designing processes for new verticals, developing efficient reporting and communication cadence for our 50+ people team.

The ideal candidate will be comfortable working independently and across cross-functional teams in a fast-paced and evolving environment. He/she will be an excellent communicator and a leader with a passion for delivering results.

Responsibilities

  • Provide Program Management for key Alliances initiatives
  • Design Processes that scale with business growth in volume and complexity and implement them across teams
  • Uncover areas of opportunity to improve processes and operational performance and drive change management with Leadership team
  • Develop appropriate Rhythm of Business, standard business review formats and communication cadences
  • Develop documentation and communications for processes rollout and ongoing support
  • Manage and report out projects, status and work with teams to remove project blockers
  • Hold self and others accountable to meet deadlines and high quality bar
  • Prioritize and execute in the face of ambiguity

Requirements

  • Bachelor’s degree in business, finance, economics or other highly quantitative field; MBA preferred
  • 7+ years of professional experience in Program Management or Operations Management
  • Experience gathering business requirements, developing and implementing efficient processes, scorecards, dashboards and reporting to surface meaningful KPIs and actionable intelligence to leadership
  • Ability to think clearly, grasp the big picture, analyze quantitatively and problem solve
  • Ability to foster cooperation amongst business stakeholders and get things done
  • Excellent written and verbal communication skills; ability to present in a clear and concise manner to all levels in the company
  • Ability to prioritize, multitask and adapt to a fast moving environment
  • Advanced skills in excel/google sheet and experience with other program management tools (e.g. smartsheet)
  • Prior experience in Media/Entertainment a plus, but not a prerequisite

Bonus Points

  • Existing professional relationships with game publishers/developers or esports organizers
  • Previous employment at a game publisher/developer or esports organizer
  • Experience with public speaking and comfort interacting with C-level executives

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

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