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(Expired) Sr. Director, Community Partnerships

1 month ago by Twitch

  San Francisco (California), USA

Level: Senior

Contract: Full Time (Paid)

Sectors: Business Development, Operations

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About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position

Twitch enables content creators to live-stream content to their communities across the globe. The Partnerships team is a core part of Twitch’s efforts to attract established creators to adopt streaming and retain the program’s partner base by managing relationships and driving incremental value wherever possible. Partnerships takes pride in developing an industry leading reputation for growing streamer’s careers. We aim to build and scale a world class, creator-first service & value-add focused organization.

As Sr. Director or Director of Community Partnerships you will lead a diverse team focussed on sourcing, onboarding, development and day-to-day account management of partner businesses across a range of both established and emerging communities in North America. This includes full-cycle acquisition of new creators from strategy formation, ideation, procurement and execution. Adjacent to best-in-class onboarding and account management, the team drive and support a range of value add opportunities for partners via community building programs that see cross and intra-departmental support (Esports, Studios, Marketing, PR). The ideal candidate exhibits exceptional organizational skills, client management experience, a customer service mentality and the ability to execute under evolving timelines are critical competencies. As a manager, you will lead, mentor and grow an expanding team of talented professionals.

Responsibilities

  • Responsible for shaping and iterating on best-in-class account management practices from conception to implementation in partnership with Content team stakeholders
  • Iterating and building on the vision of community initiatives tailored to partner needs
  • Operationalizing ad-hoc initiatives and manage team bandwidth accordingly
  • Meeting annual community focussed growth targets
  • Building and driving exceptional reporting standards across the team
  • Forming critical intra and cross departmental relationships required to unlock value add opportunities for partners and that which service broader company initiatives
  • Driving efficiency in process and workflow optimization, setting the standard with a focus on delivering results and overall output quality
  • Leading a team of people managers and individual contributors focused on servicing the core partner base as well as bespoke community growth initiatives
  • Defining operational priorities, and driving flawless performance by identifying risks early, planning contingencies and reacting to issues in real time to solve problems
  • Acting as a senior voice and champion partners and streamers needs across the Twitch business
  • Identifying new off-platform creator growth opportunities that are compatible with Twitch’s business model, keeping on top of industry trends in partnership with the Strategy & Analytics team
  • Continuously identifying opportunities for improvement across the team in an effort to constantly raise the quality of acquisition and retention of partners
  • Manage and allocate budgets and monitor costs
  • Regularly report to senior management, the SVP of Content and Twitch’s executive team
  • Lead efforts to scale partner account management and devise tactics that will aid in the future support of streamers across all lifecycles
  • Work with technical and internal stakeholders to ideate and develop roadmaps for internal tooling (e.g. CRM)

Requirements

  • 8+ years of experience in enterprise client and or agency side account management or publisher side community building / user acquisition
  • Proven track record of leadership and mentorship of personnel within large organizations
  • Must be organized, strategic, creative and be able to clearly communicate how plans will deliver against organizational goals
  • Ability to provide value-added recommendations to enhance our systems and programs
  • Self-starter mentality - must be able to effectively work independently and autonomously
  • High degree of accountability and sense of ownership
  • Exceptional ability to project manage, work backwards, and plan for results
  • The interpersonal skills required to navigate a multiple-stakeholder environment as part of a cross-functional team. You know how to get buy-in from all levels while continuing to drive success within your own team
  • A proven track record of creating and improving processes. You don’t just inhabit a role; you make it better, and are willing to help others improve their roles as well
  • The forethought to thoughtfully escalate problem areas in advance. You aren’t afraid to ask for help early, and we won’t penalize you for raising concerns
  • A wealth of clever ideas to remove or work around project blockers. You believe process is important, but not at the expense of results

Bonus Points

  • 3+ years experience directly with creators and developing creator careers in a management or platform role
  • A historical Twitch presence as a streamer, moderator, chatter, or lurker. We’re partial to folks who genuinely love our product

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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This job has expired and applications are now closed.