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Sr. Manager Global Infrastructure Services

26 days ago by Twitch

  San Francisco (California), USA

Level: Senior

Contract: Full Time (Paid)

Sectors: IT, Engineering

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About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position

The Global Infrastructure team designs, builds and maintains the physical infrastructure of the live, interactive Twitch experience: a cost-efficient, low-latency, high quality of service video infrastructure. Serving 100+ million users every month, the Global Infrastructure team relies on a stable, ever expanding infrastructure including Network, Data Centers and Colocation sites around the world. You will help build and expand our footprint on a global scale to expand our reach to customers in existing and new countries.

As a Sr. Manager within Global Infrastructure, you will lead a team of professionals to deploy and augment our Video Edge PoPs around the world. You will manage the day to day relationship with our current vendors and hold them accountable for SLA violations. You will own Hardware Engineering and work with internal and external teams to make sure we are focus on best practices to increase utilization of current hardware while driving costs down. You will work to build an infrastructure capacity management team of data scientists to make sure we maintain our scaling capabilities.

You are an experienced manager with a background in Datacenter Operations, Deployments and Augments. You have experience in process management in order to reduce overhead and complexity. You have have built documented workflows to reduce deployment times and to make sure all work is completed on schedule. You have hired and managed a diverse workforce. You are comfortable in writing and presenting to Sr. Leaders.

Responsibilities

  • Attract, grow and retain top talent in the Hardware Engineering, Capacity Management and Datacenter talent
  • Leading a team to design, build and maintain Twitch’s global infrastructure footprint.
  • Build out the Capacity Management team by hiring Data Scientist
  • Manage remote teams around in multiple locations
  • Owns the overall relationships with Datacenter Providers globally.
  • Manage strategic long-term relationships with service providers for efficient, and scalable delivery of Twitch content to users
  • Partner with the leadership team to identify strategic trends in Twitch
  • Manage strategic relationships and projects between Twitch and corporate AWS initiatives
  • Communicate progress internally and collaborate with a wide variety of internal teams including product and business development, legal, network architecture, datacenter operations and deployment
  • Identify and manage performance targets for team members, partners, and service providers
  • Supporting team in deployments to minimize unit price

Requirements

  • 10+ years of Internet industry including technical and commercial knowledge of server and network hardware infrastructure, supply chain management, internet providers, telecommunications providers and colocation providers
  • 5+ years of Internet infrastructure work including technical and commercial knowledge of internet providers, telecommunications providers, internet exchange points, datacenter providers
  • 5+ years Managerial experience
  • Experience interpreting contracts and other legal documents
  • Strong written and verbal communication skills
  • Relationship management experience
  • Bachelor’s degree in computer science or related work experience
  • Willing to travel up to 30% of the time

Bonus Points

  • 10+ years of Management experience leading teams across multiple locations
  • Understanding of Infrastructure market pricing, capacity availability and colocation providers
  • Past jobs include working for large content providers or network providers
  • Experience working with distributed teams in different time zones
  • Working knowledge of foundational Network Hardware technologies
  • Software Development Background
  • Experience with AWS and Cloud Services
  • Networking Background

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

(HITMARKER NOTE: You'd be doing us a real solid if you let Twitch know you found their job on our site!)

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