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Associate CRM Manager

13 days ago by Ubisoft

  San Francisco (California), USA

Level: Intermediate

Contract: Full Time (Paid)

Sector: Marketing

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Ubisoft is composed of over 17,000 talented people located in 40+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, and age or disability status.

Job Description

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Join us and shape the future of entertainment. Join us and create the unknown.

Ubisoft is looking for a CRM Associate as part of its Marketing and Consumer Experience Group, focused on Acquisition and Loyalty Marketing. This individual will report to the Senior Manager, CRM and will be responsible for the development of the CRM activity at Ubisoft. This includes the strategy, coordination, and reporting of CRM campaigns and programs that enrich Ubisoft’s relationships with our gamers across our brands and services. The ideal candidate will be driven, customer focused, and analytical. Passion for video games and entertainment industry a plus!

WHAT YOU'LL DO

  • Contribute to building the omni-channel CRM strategy, by evangelizing best practices within the CRM and Marketing Group
  • Partner with IT and HQ teams to build a roadmap for new channel integration, including mobile, PC and in-game inventories
  • Help manage the strategy, daily coordination and reporting of the CRM campaigns and programs to support Ubisoft service offer (UPLAY+, Store, Uplay Club…)
  • Contribute to building a unified player journey by fostering synergy between Brands and services portfolio and establish Ubisoft as a platform
  • Work cross-functionally to collaborate with content creators and Customer Experience teams to develop and implement holistic content and curation strategy
  • Optimize channel-mix by developing, setting up new processes, and fostering collaboration with Audience Management, Media, and Digital Marketing teams
  • Collaborate with Partner Marketing and Sales to develop and strengthen our relationship with our 1st party partners and maintain and develop the CRM reach and channels inventory

Qualifications

WHAT YOU'LL BRING

  • Bachelor’s degree in a Marketing or technical field required
  • 3-5 years in Online Marketing, Loyalty Marketing or Customer Experience
  • Proficiency in MS Office Suite required
  • Strong communication, leadership and project management skills
  • Demonstrated success in CRM, Online Engagement Programs or Subscriptions is a huge plus
  • Experience with and understanding of Media, Web and CRM tracking technology preferred
  • French language skills a plus

WHAT YOU'LL GET

  • Medical, dental, and vision coverage
  • Employer HSA contribution (with enrollment in a HSA eligible medical plan)
  • 401k match
  • Paid vacation, holiday and sick time
  • Fitness, physical, and eSports challenge reimbursements
  • Rocket Lawyer online legal service membership
  • Paid parental leave
  • Paid time off to volunteer
  • Pawternity – paid time off to bond with a newly adopted pet
  • Sabbatical leave available after 5 years of employment
  • Generous discount on new Ubisoft games

Additional Information

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, and age or disability status.

Apply Now

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