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Senior Community Manager, World of Warships

14 days ago by Wargaming

  Austin (Texas), USA

Level: Senior

Contract: Full Time (Paid)

Sector: Community Management

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Job Overview

Have you ever dreamed of joining the Navy? Already been there or not quite ready for that yet? How about joining the team that brought together the biggest online community of naval combat enthusiasts worldwide?

Wargaming USA is looking for an enthusiastic individual to fill the position of Senior Community Manager, World of Warships for its Austin-based small team of ship- and history-lovers responsible for fostering and developing the communities in the American region. As the game is currently sailing into its 4th year of live operations, we are also adapting our team and strategies to make sure our crew is always ready to man all action stations and support both the product and its players in the best way possible. As a Senior Community Manager you would be reporting to Regional Publishing Director and support him as subject matter expert and owner of all interactions with the player community in the region.

Are you a natural leader who takes equal pleasure in meticulous mission planning and leading his team on the ground? You’re not afraid to compose or read post-mortems that are critical? Are you able and willing to challenge established rules of engagement if you think they can be improved? Do you also know when to turn defeat or adversity into learnings and future victories for yourself and your team? If yes, then we’d love to hear from you!

Reports To:

  • Regional Publishing Director

What you will do:

  • Lead the regional community management team, helping each individual contributor to work in alignment and grow professionally based on own industry experience.
  • Proactively contribute to discussions with NA player communities across the Official Forums, Reddit, Twitch, Social Networks, Discord or any other channel, where we need to be.
  • Collaborate with other functions and regional offices on communications planning to support game updates and a multitude of other events and communications.
  • Define and drive our regional community and social media strategy and the roadmap of projects fostering our local communities.
  • Organize and support regional programs for community contributors, volunteers and other fan groups.
  • Provide analytics related to performance of community projects and programs, as well as track the health and behavior of the NA player base in general.
  • Explore and execute collaboration opportunities with internet influencers, communities of gamers, anime fans, militaria, museums and other potential partners.
  • Organize and execute competitive tournaments, offline events and player gatherings.

Requirements

  • Senior Level Professional. You have 7+ years of relevant work experience that you can apply by yourself as well as share with your team mates.
  • Communications Skills. You can effectively communicate in English with diverse audiences in any format and in any medium, while being aware about local context and sensitivities.
  • Community Building. You’ve developed or actively contributed to communities for 3+ years in past, so you know what makes a group of people turn into a thriving community and how it impacts player’s lives.
  • Leadership. You lead others by example, engage in fighting fires to save the day, give honest and constructive feedback, dare to respectfully disagree and debate with opponents regardless of their ranks, whether it is a top community contributor or a Lead Game Designer.
  • Accountability. You are driven by ownership mentality and go-getter attitude. There is no task beneath you, so you’ll pick the locks and tear down the walls that stand between you and your project goals.
  • US work authorization. You can join the team without going through additional authorization.

What other qualities are nice to have?

  • Product Expertise. You are an active player of World of Warships, can provide game-related feedback, can participate in nuanced game discussions, may be known in community already.
  • Multi-Lingual Skills. You are also able to effectively communicate in Latin American Spanish or Brazilian Portuguese. Bonus points for Russian language knowledge for internal communications.
  • Nerves of Steel. You thrive in fast-paced, challenging situations by embracing the unexpected, staying calm under pressure, and thinking clearly when details get ambiguous.
  • Analytical Skills. You’re able to back up your opinions not only with anecdotal evidences and gut feeling, but also with hard data and quick statistical analysis, while minimizing the pressure on our BI experts.
  • Passion for Gaming. You are a core gamer, always up for a few more battles, whenever you find some free time.

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